Terms and Conditions

We kindly ask all clients to read and agree to the following terms and policies. By booking with us, you are agreeing to comply. Failure to do so may result in us being unable to offer our services.

General Policies

  • Health & Vaccinations: Dogs must be fully vet-checked, vaccinated, flea, tick and worm treated, and microchipped. Please do not bring your dog if they have any contagious health issues.

  • Medical Disclosure: Inform us of any medical or behavioural issues that could affect grooming.

  • Consent & Forms: All owners must complete a client details form and consent form before the first appointment.

  • Premises Etiquette: Please do not enter the salon without an appointment or tap on the windows. This helps us keep dogs calm and safe.

  • Safe Arrival: All dogs must arrive on a secure lead or harness. We cannot accept responsibility for dogs not under proper control, especially near busy roads.

  • Parking: Avoid parking on double yellow lines. Limited drop-off parking may be available at your discretion.

  • Toilet Breaks: Please ensure your dog has had a short walk and toilet break before their appointment.

Appointments & Cancellations

  • Punctuality: Arrive on time or 5-10 minutes early. A 10-minute grace period applies.

  • Late Arrivals: 15-20 minutes late may mean a reduced Wash & Tidy service but full charges still apply.

  • Cancellations: Please give at least 24-48 hours' notice. Less than 24 hours may incur a £20 fee to rebook.

  • No-Shows: Missed appointments without notice will be charged in full.

  • Collection Times: Be prompt for collection. Late collections beyond 20 minutes may incur a late fee.

Dematting Policy

  • Welfare First: We will not attempt heavy de-matting that causes pain or stress. Severely matted dogs will be clipped short for their comfort.

  • Additional Charges: A de-matting fee will apply for coats requiring extra time and care.

  • Legal Compliance: Under the Animal Welfare Act 2006, we will not cause unnecessary suffering by attempting to brush out severe matting.

  • Owner Responsibility: Regular brushing and grooming between appointments is essential to prevent matting.

Grooming & Health

  • Allergies & Skin Conditions: Inform us of any known allergies. We use gentle, cruelty-free products but cannot guarantee zero reactions.

  • Treats: We use minimal treats for positive reinforcement. Let us know if you prefer we do not.

  • Medical Conditions: Notify us of any conditions or injuries. We are not liable for pre-existing health issues discovered during grooming.

  • Emergencies: If an injury occurs, we will seek veterinary care. Costs are the owner's responsibility.

Behavioural Considerations

  • Aggressive Dogs: We may use a muzzle if necessary. Severe aggression may require sedation from a vet or discontinuation of the groom.

  • Anxious Dogs: We work patiently and humanely but reserve the right to stop if the dog is highly distressed.

Fleas & Parasites

  • Flea Policy: Do not bring dogs with fleas. If fleas are found, we may stop the groom and charge a cleaning fee.

  • Treatment: A flea bath can be provided at an additional cost if fleas are detected mid-groom.

Ultrasonic Teeth Cleaning

  • Consent: Owners must consent to teeth cleaning procedures.

  • Suitability: We will assess if your dog tolerates the procedure. Results may require multiple sessions.

  • Limitations: We are not liable for any discomfort or veterinary needs arising from teeth cleaning.

Breeding & Reproductive Health

  • Neutering Status: Inform us if your dog is neutered.

  • Seasons & Pregnancy: Avoid grooming during seasons. We will not groom pregnant dogs to prevent stress.

We appreciate your understanding and cooperation in helping us provide the safest, most comfortable grooming experience for your dog.

Pricing

All prices are provided as estimates and may vary depending on your dog’s breed, size, coat condition, behaviour, and the specific grooming requirements. Additional charges may apply for extra services or circumstances as outlined in these Terms & Conditions.

Please note that all prices are subject to review and may increase periodically to reflect changes in business operating costs.