Privacy Policy

We are committed to protecting your privacy and handling your information responsibly. Any details you share with us – whether in person, by phone, text, WhatsApp, website or social media – will only be used in accordance with this policy.

Information We Collect:

  • Your title and full name

  • Contact details: email address and telephone number

  • Address and postcode

  • Information about your dog (medical, behavioural, grooming needs)

  • Other details relevant to your enquiry or booking

  • Photos of your dog (with your consent)

Why We Collect This Information:

  • To provide personalised grooming services

  • For appointment reminders and emergency contact

  • To keep accurate client and pet records

  • To share photos of any medical concerns with you and your vet (with consent)

  • To share promotional images on our website/social media (with your permission)

Data Protection:

  • Your data is stored securely on password-protected software and/or in locked physical storage.

  • We will never share your information with third parties except in emergencies (e.g. with a veterinary practice or local authority for your dog’s welfare).

  • By using our services, you consent to us storing your details electronically or in paper form.

We take your privacy seriously and ensure all information remains confidential and secure.

This policy was last updated on 10 July 2025